We want you to be completely satisfied with your purchase. PLEASE INSPECT YOUR ORDER IMMEDIATELY UPON ARRIVAL. DO NOT DISPOSE OF THE BOXES OR ANY PACKAGING MATERIALS UNTIL YOU HAVE INSPECTED YOUR ORDER AND ARE SATISFIED THAT PRODUCT IS IN GOOD CONDITION. If your product was shipped to you by freight carrier please inspect the product for visible damage before the carrier leaves. Please make any notations on the Bill of Lading (delivery receipt).
If you are not satisfied with your purchase, you can return or exchange the product within 3 days of receipt as long as the product is returned in new, unused, and resalable condition in its original packaging. We will credit you for the total purchase price of the product less the cost of any services such as delivery or assembly, upon receipt and inspection of the product. Return shipping costs will be at the customer's expense. Returns will be inspected prior to issuing credit.
Custom Orders: There are NO RETURNS or Refunds on custom manufactured products.
DFW Furniture warrants all merchandise, under normal usage and conditions, for a period of thirty (30) days after the date of purchase and pick-up and/or delivery. DFW Furniture Warehouse will repair any defect in workmanship for such thirty (30) day period. Customer must return merchandise to DFW Furniture Warehouse or its authorized dealer for repair or replacement of parts.
DFW Furniture Warehouse will refund all purchases, provided that merchandise remains in saleable condition (mattresses must be returned unopened in their original packaging) when returned to DFW Furniture Warehouse, within 72 hours from the date of purchase and pick-up and/or delivery. Customer’s original receipt must accompany all returns of merchandise. All refunds for cash or check payments will be made by check from the general office of DFW Furniture Warehouse and will be sent to customer within ten (10) business days of refund transaction. Valid photo ID is required for all refunds: Drivers License; State Issued non-driver card; Passport or Military Photo ID.
DFW Furniture Warehouse assumes no responsibility for damages to product or the property of third parties, including the customer, due to the transportation of products picked-up at DFW Furniture Warehouse or its’ authorized dealers by the customer. This provision also applies to the loading of such product in customer’s vehicle or the securing of such product in customers vehicle. Customer hereby indemnifies and holds harmless DFW Furniture Warehouse, its’ parent company, officers, associates and affiliates of DFW Furniture Warehouse or its’ authorized dealers from and against any and all claims by customer or third parties and shall pay all legal fees, damages, fines and court cost due any litigation or claims for subrogation. Customer has the duty to examine any and all products purchased and picked-up by customer from DFW Furniture Warehouse and to reject any defective product at such time. Once product leaves the control of DFW Furniture Warehouse the customer accepts all responsibility for transit damage. Undetected damage hidden by packaging must be reported in writing or by e-mail within twenty four (24) hours of the date of pick-up.